Terms of Service

Prime Line Power LLC
Last updated: October 19, 2026

These Terms of Service ("Terms") apply to your use of the Prime Line Power LLC ("Prime Line Power," "we," "us," or "our") website at primelinepower.com, the crew app at crew.primelinepower.com (the "Crew App"), and the "Prime Line Power Storm Alerts" SMS program (together, the "Services"). By using the Services, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services.

1. Who may use the Crew App

The Crew App is for authorized Prime Line Power employees, crews, and approved subcontractors only. You may use it only if we (or your crew leader on our behalf) have given you access. We may suspend or remove access at any time, for example when a job ends or a person no longer works with us.

2. Accounts and passwords

Some areas of the Services are password protected. You agree to:

• Keep your password and login confidential and not share them with anyone, including other crew members.
• Use only your own account.
• Tell us right away at mike@primelinepower.com if you think your password or account has been used without permission.

You are responsible for activity under your account.

3. Accuracy of safety forms

DVIRs, pre-job briefings, PPE and equipment counts, and other forms are safety and compliance records. When you submit them, you agree that:

• The information is true, complete, and based on your own inspection or knowledge.
• Photos and locations you attach are real and from the job or vehicle described.
• You will not sign or submit a form for someone else unless you are authorized to do so.

Submitting a form does not replace your duty to follow safety rules, stop unsafe work, and report hazards to your supervisor right away. Falsifying a safety or inspection record may violate company policy and the law.

4. SMS program terms – Prime Line Power Storm Alerts

• Program name: Prime Line Power Storm Alerts.
• Description: Text messages to Prime Line Power crews and subcontractors about storm deployments and mobilization, crew and yard assignments, schedule changes, safety notices, and account messages.
• How to join: Check the unchecked SMS consent box in the Crew App or on a signup form and provide your mobile number. Consent is not a condition of employment or of using the Crew App.
• Message frequency varies based on storm activity.
• Message and data rates may apply.
• To opt out, reply STOP at any time. You will receive one confirmation message and no further texts unless you opt in again.
• For help, reply HELP or email mike@primelinepower.com.
• Carriers are not liable for delayed or undelivered messages.
• Support contact: Prime Line Power LLC, mike@primelinepower.com.

Text messages may not arrive or may arrive late. Do not rely on texts as your only source of safety or emergency information. Check with your crew leader and the Crew App. Our Privacy Policy explains how we handle your mobile number. We do not share or sell mobile numbers or SMS consent to third parties or affiliates for marketing purposes.

5. Acceptable use

You agree not to:

• Use the Services for anything illegal, unsafe, or unrelated to Prime Line Power work.
• Access accounts, data, or areas you are not authorized to use.
• Upload false information, harmful code, or content that is offensive, harassing, or violates someone else's rights.
• Interfere with, overload, scan, or try to break the security of the Services.
• Copy, share, or publish customer, utility, job, or crew information outside of your work for Prime Line Power.

6. Our content

The Services, including our name, logo, and content, belong to Prime Line Power or its licensors. You may use them only for your work with us.

7. No warranty

The Services are provided "as is" and "as available." To the extent the law allows, we make no warranties of any kind, express or implied, including that the Services will be uninterrupted, error-free, or always available, or that messages and notifications will be delivered on time.

8. Limitation of liability

To the extent the law allows, Prime Line Power and its owners, employees, and service providers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost data or lost profits, arising from your use of the Services, including delayed or failed messages. Our total liability for any claim related to the Services is limited to five hundred U.S. dollars ($500). Nothing in these Terms limits liability that cannot be limited by law, or changes any rights you have under your employment or subcontract agreement or under workers' compensation laws.

9. Changes and termination

We may change these Terms or the Services at any time. We will update the "Last updated" date and, for significant changes, let users know through the Crew App, email, or text. We may suspend or end your access at any time. Sections 3, 6, 7, 8, and 10 continue to apply after your access ends.

10. Governing law

These Terms are governed by the laws of the State of North Carolina, without regard to its conflict-of-law rules. Any dispute will be handled in the state or federal courts located in North Carolina, unless the law requires otherwise.

11. Contact us

Prime Line Power LLC
Attn: Michael Koonce, Owner
PO Box 1090
Albemarle, NC 28002
Email: mike@primelinepower.com
Website: primelinepower.com